Collection Specialist

Company:	Mid Continent Communication Company Profile \| Current Opportunities (14)
Job Location(s):	Sioux Falls
Employment Term:	Regular
Employment Type	Full Time
Work Hours (i.e. shift):	AfternoonsEvenings
Start Date:	As soon as possible
Starting Salary Range:	DOE
Required Experience:	Open
Related Categories:	Customer Service - General, Finance - Operations/Admin

Position Description

Job Title:	Collection Specialist
Job Description:	JOB PURPOSE: Work proactively with customers to resolve past due balances in an effective, timely, and appropriate manner. Serve as Midcontinent’s professional representative when dealing with customers. ESSENTIAL FUNCTIONS: Communicate effectively and professionally with internal and external customers. Strive to establish a plan to resolve past due balances in full and within prescribed departmental guidelines at the onset of customer contact. Record electronic customer transactions accurately and with every call. Function as an effective team member; support the efforts and concepts of other departments including, but not limited to: Sales, Engineering, Construction, Marketing, Customer Service, Field Operations, Technology and the corporate office. Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in carrying out customer support functions. Maintain regular attendance to be available for customers at all times. Apply a positive customer service attitude in interactions with all internal and external customers. POSITION RESPONSIBILITIES : Be able transition skillfully from inbound to outbound activities in a blended call center environment. Interact with customers in a professional and courteous manner at all times. Develop successful and appropriate repayment plans using and promoting a variety of options and resources. Successfully cross-train as requested to develop and broaden skill sets and to support customer demand. Mentor new hires as required. Actively participate in team efforts to support customer satisfaction. Be available at your desk for inbound customer calls. Accurately document each call as trained by supervisor and or training department. Follow up with customers in a timely manner if necessary. Adhere to Midcontinent Communications privacy guidelines to ensure each customer’s privacy is protected. Perform other duties as assigned. Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. POSITION QUALIFICATIONS AND REQUIREMENTS: Set a positive tone and maintain control and focus of customer collections calls. Work well in a high pressure, fast-paced environment. Be able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Be able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Maintain professional demeanor. Demonstrate exceptional team development skills, a broad range of departmental experience, and a positive, proactive attitude to excel in this position. Troubleshoot video and phone issues skillfully. Have strong time and task management skills. Operate Windows based programs successfully. Communicate professionally, both verbally and in writing, with internal and external customers. Skillfully record electronic transactions while talking with customers over the phone. Demonstrate initiative and self-motivation. Identify opportunities for improvement. EDUCATION and/or EXPERIENCE: High school diploma or GED required. Three - five years minimum collections experience required (experience in call center environment preferred). They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. Midcontinent will make reasonable accommodations in compliance with the Americans with Disabilities Act.
Additional Information:	The hours for this position are 11:00 a.m. - 8:00 p.m. Monday through Friday.
City:	Sioux Falls
State:	South Dakota
Salary:	DOE
Shift Hours:	Afternoons Evenings
Wage Type:	Hourly
Weekly Estimated Hours:	40
Position Type:	Full Time
Industry Classification:	Finance - Other