The Network Engineering DOCSIS team is responsible for helping create and operate our highly rated and award winning service provider network. This role is important to design and enhance our network to meet the customer's needs. The Network Engineer DOCSIS applies their specialized knowledge to design, build, maintain and support Midco's DOCSIS and PON access network. Kn

Create customer loyalty by delivering high quality support through established processes for commercial customer issues related to Midco Services via all customer interaction types. KEY FUNCTIONS Serve as the point of contact for the customer to troubleshoot and resolve technical issues through the support of a variety of delivered products and managed services. Document

The Inventory Control Specialist is responsible for managing inventory at Midco's Warehouse and Inventory facilities by accurately receiving in incoming shipments and picking and processing all outgoing shipments using inventory control systems to support internal and external customers. KEY FUNCTIONS Prepare and process all incoming and outgoing shipments by prepping, pi

This is your opportunity to be part of Midco a leader in communications and technology! As a member of our team, you'll redefine customer experience, creating meaningful connections with each customer you serve. Create customer loyalty by providing extraordinary service to each customer via inbound and outbound contacts. Handle customer service calls ranging from billing

Oversee and perform specialized data analysis utilizing GIS software and other technologies to support the Midco enterprise. Integrate GIS with other systems and automate processes that ensure data integrity, availability, and clarity. This is a hybrid role in Sioux Falls, South Dakota. (3 days in the Sioux Falls office; 2 days work from home) KEY FUNCTIONS Provide suppor

Identify, develop and promote sales opportunities to provide basic services such as telephone, internet and cable TV and enhanced, customized solutions such as Hosted Phone, SIP, Fiber, Managed Services & Data Center Services to new customers while providing superior customer service to an existing base of customers. KEY FUNCTIONS Prospect, identify opportunities and crea

Supervise, organize, and lead all functions and activities of the production team to ensure optimal technical performance of Midco Sports, Production, and Creative Services by providing technical services including designing, maintaining, installing, and troubleshooting production equipment. KEY FUNCTIONS Lead, develop, and supervise the production technology team capable

The Centralized Business Account Executive partners with business owners to understand their technology needs and provide creative solutions to drive revenue growth. In this role, you will be responsible for develop relationships with new and existing business, drive sales, and provide the best customer experience possible. KEY FUNCTIONS Manage a portfolio of accounts and

Assist in the achievement of Midco revenue objectives through the sales of products and solutions in the Residential market. KEY FUNCTIONS Service incoming and outbound calls from residential customers inquiring about Midco products and services. Identify the right products and services for customers through value based selling techniques. Sell and up sell Midco products

Monitor critical network elements, fiber infrastructure and applications using various network monitoring systems in a 24x7 Network Operations Center (NOC) environment. KEY FUNCTIONS Engage in reactive and proactive monitoring of the multi service fiber optic network and related services, including video, telephone, Internet, and Enterprise IT services to quickly identify

Midco Sports showcases a wide array of sporting events and syndicated sports programming reaching thousands of fans. The Midco Sports team produces highly professional broadcasts that connect fans with their favorite teams and sporting events. If you have a passion for sports, and a strong desire to deliver highly quality sports content to the living rooms of our customer

The Application Development Manager will lead and manage our technical team in the design, development, and implementation of complex solutions for our enterprise applications . The Application Development Manager will play a key role in setting and achieving strategic objectives while ensuring adherence to company policies and standards. This is a hybrid role in Sioux Fa