Position: Patient Access Representative

Location: Patient Access Services, Emergency Department

Schedule: Per-Diem - Weekdays

POSITION SUMMARY:

The Patient Access Representative (PAS) will be responsible for handling inbound and outbound communications for Emergency registration. The Patient Access Rep will handle patient inquiries, following-up with patients resolving patient questions/concerns regarding insurance verification and authorization management.

It is important to note:

• Must be comfortable working in proximity to patients with varied medical, traumatic and mental health issues.

• Team Members rotate patient registration assignments into clinical treatment areas at the patient bedside, as well as at the central registration desk.

• Team Members are expected to support with shift coverage and are responsible for on-call, 24hr coverage availability per department schedule.

• Required to conduct patient registration duties in a very fast paced, high acuity Trauma I Emergency Department.

JOB REQUIREMENTS

EDUCATION:

• High School Diploma/GED

EXPERIENCE:

• 0-2 year of registration related experience OR a minimum of three years customer service experience

KNOWLEDGE AND SKILLS:

• Sound judgment and critical thinking

• Ability to prioritize and handle multiple tasks in a very busy environment

• Strong organization and follow-through skills

• Basic computer literacy required

• Accuracy and attention to detail

• Ability to work independently and as a part of a team

• Strong customer service and interpersonal skills

• Strong communication skills

• Must be flexible and able to function within a team

• Ability to maintain composure in stressful circumstances

• Basic computer skills and/or facility to learn computer skills required for MS Outlook, Epic

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Delivers outstanding customer service to both internal and external customers.

• Ensures the integrity of the data in the hospital's information system with respect to patient demographic, insurance and admission information.

• Verifies patient insurance using various methods.

• Applies knowledge of payer requirements and guidelines to ensure effective reimbursement.

• Assists in ensuring adequate departmental coverage when needed. This includes covering in the Admitting or Emergency Department at the direction of the Patient Access Team Coordinator.

• Participates in holiday coverage rotation.

• Conducts inpatient interviews.

• Secures patient valuables.

• Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization.

• Demonstrates ability to handle difficult situations by using effective problem solving skills.

• Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission.

• Collects insurance copays from patients.

• Collaborates with others to ensure a positive and effective patient experience.

• Demonstrates ability to work independently and as part of a team in a fast paced environment with constant interruption.

• Flexible availability to accommodate work coverage requests.

• Able to accurately type at least 40 words per minute.

• Relates effectively to various types of customers in a professional and courteous manner.

• Utilizes supervisor or manager to resolve issues/concerns as needed.

• Attends and participates in departmental meetings.

• All other duties as assigned. IND123

Equal Opportunity Employer/Disabled/Veterans